“The best, most rewarding part of our business is that we get to help people during one of life’s most traumatic events,” says Walker Williams, owner of PuroClean Disaster Restoration Services. “Next to the death or extended illness of a loved one, a house flood or fire is one of the most life-altering events a person can experience, and we have the privilege of helping people when they need it most.”
Imagine what it would be like to lose everything in a fire or flood. It’s scary: You have no clothes, no money, no food. Your family photographs are damaged and the furniture you have accumulated over a lifetime may or may not be repairable. In addition, there is so much cleanup work to be done immediately that it can be overwhelming. “That’s when people experience the PuroClean difference,” Walker says. “We are not in the business of removing water or cleaning soot. We are in the business of returning people’s lives to normal.”
“I love the Ritz Carlton motto, ‘We are Ladies and Gentlemen serving Ladies and Gentlemen,’” says Walker. “Our entire company is built on that philosophy, and it starts with hiring great people.”
Thomas Grise, production manager at PuroClean, says, “We take great care to only hire the best people we can find, from a range of diverse backgrounds. We can train anyone to repair the damages to your home, but we look for the person who will make clients feel comfortable in the first 15 seconds after walking through the door. We have recruited people from as far away as Texas and New Hampshire, and it makes a difference in the level of service we can provide.”
In addition, PuroClean has invested in equipment and infrastructure to provide the best restoration services available. “
We have a 17,500-square-foot dedicated facility to clean, repair, and store a client’s belongings. Everything is photographed, barcoded and tracked throughout the entire process,” says Justin Hayes, director of business development.
“You don’t wish a disaster on anybody, but if something unexpected should occur, PuroClean provides our clients with an unmatched service experience quickly, professionally, ethically and with compassion, resulting in peace of mind for all concerned,” Walker says.
PuroClean Disaster Restoration Services is conveniently located in the Columbia Industrial Park and can be reached at (803) 748-9200.