What differentiates your business from other specialists in the field?
Humana is not just a leading health and well-being company. Our business is focused on the whole person. Humana wants to help our members overcome barriers to health, including physical and mental health and social needs such as food insecurity that may affect overall well-being.
What is your business’s biggest challenge?
Navigating COVID-19 and its impact on our employees and members has presented new challenges. In addition to moving almost our entire workforce to “work from home,” we acted quickly to make sure our members received care and support. For example, we quickly expanded telehealth services, and we made testing easier by offering in-home COVID-19 testing to members.
Our outreach team also made personal calls to Humana members to make sure they had access to care, medicines, and food and to connect them to local resources. Due to the ongoing pandemic, we have already made decisions going into 2021 to support members with COVID-19. For example, in 2021 there is a $0 copay for COVID-19 testing, and for members with a COVID-19 diagnosis there is a $0 copay for treatment and 14 days of home-delivered meals.
What is something people would be surprised to learn about your business?
I think many people would be surprised to know how integral the social determinants of health are to our strategy. We know that we can’t impact the health and well-being of our Medicare Advantage members if they don’t have enough to eat, if they’re lonely or they don’t have access to transportation.
How does your company give back to the Columbia community?
In addition to supporting the Harvest Hope Food Bank and the important work that Leeza’s Care Connection does to help family caregivers, partnering with organizations that support veterans is important to Humana. Locally, we have supported the Friends of Fisher House in their efforts to bring a Fisher House to the campus of William Jennings Bryan Dorn VA Medical Center.