What do you like best about your line of work?
With my construction background, I most enjoy working with homeowners and customers to make their vision and dreams become a reality for their homes. We understand our customer’s home is their most valuable asset, and we take pride in working tirelessly in designing the most important areas of their home: kitchens, bathrooms, and outdoor living spaces. Tile can be the foundation as well as just a complement to these areas. In every instance, we truly enjoy the design process and make sure our customers are satisfied with the finished product.
What differentiates your business
from other specialists in the field?
We, at Creative Tile, understand that customers have many options when it comes to purchasing tile in the Columbia area. What sets us apart is our focus on a legendary customer experience. From the moment you walk into our showroom until your tile project is complete, our design sales consultants and support staff will work closely with you to make sure the project is a success. We have a great team with many years of experience in design, sales, installation, etc. and our goal is to make your project a success.
How has your life experience made you successful in your field today?
I have been in the construction industry for 17 years as a builder, so I have been a customer for tile supply stores for many years. I understand and truly appreciate how customer service is vital to the success in this business. We work tirelessly to review our processes internally to make sure the customer is satisfied with their experience working with Creative Tile. I believe it is very important to have experience being on the customer side of the business that you operate.
What inspires you daily?
I know that we are only one bathtub surround or kitchen backsplash away from having an unsatisfied customer. We take our job very seriously and want to make our customer’s dream become a reality. Having customers send us photos, with excitement, after a successful job is a very rewarding feeling.
What are your goals for Creative Tile this year?
We have three main goals this year — improve our customer experience, make certain our product offering aligns with the latest trends without sacrificing timeless and traditional design concepts, and expand our commercial sales channel with a focus on developing relationships with commercial contractors, architects, and ownership groups.